Get help

If you have a question about discrimination, sexual harassment, victimisation, or racial or religious vilification, we’re here to help. Contact us for free and confidential information about your rights and Victoria’s equal opportunity and human rights laws. If we can’t answer your question, we’ll try to help you find a service that can.

Get information

Call us - 1300 292 153

We provide a free phone service that provides information about discrimination, victimisation, sexual harassment, racial or religious vilification and equal opportunity and human rights in Victoria. Call on weekdays from 10am to 3pm.

Email us

Send us an email with your issue and we will get back to you as soon as we can to provide information about your rights under Victorian law.

Chat with us

Our live chat is available on weekdays from 10am to 3pm. We can provide information about discrimination, victimisation, sexual harassment, racial or religious vilification and equal opportunity and human rights in Victoria.

Direct support for First Nations peoples

Contact us

You can call 1300 292 153, use the live chat function above or email us. We have staff specifically trained to support First Nations peoples to make enquiries and complaints. Send us an email with your issue and whether you would like to speak with an First Nations staff member.

Online complaint form

Identify yourself as Aboriginal and/or Torres Strait Islander on our online complaint form and your complaint will be fast tracked.

Learn more

Read more information and stories about experiences with our tailored services for First Nations peoples.

Make a formal complaint or tell us about your concerns

Online complaint form

You can lodge a complaint online.

Community Reporting Tool

If you have experienced racism, sexual harassment or discrimination of any kind, or if you have any human rights issues or concerns, then we want to hear from you. The Community Reporting Tool is not part of our formal complaint process but you can let us know if you'd like us to contact you.

Report a change or suppression practice

A report identifies a person or an organisation who has allegedly tried to change or suppress an individual’s sexual orientation or gender identity. A report may be made by the person affected, someone on their behalf or any other person.

Read about how we can help

Stories

Read stories about people who have experienced discrimination and sexual harassment and find out how the Commission was able to help.

What happens when I make a complaint?

Once we receive your complaint, we will review it to see if we can offer our dispute resolution service to you. Our dispute resolution service aims to help you resolve your complaint as quickly as possible. It is a voluntary service that tries to bring both sides together to find an outcome that they can agree on.

What happens when a complaint is made against me?

When a complaint is made against you, a conciliator will contact you to tell you about the complaint and explain how can we help you and the complainant (the person who made the complaint) potentially resolve the matter in a timely, fair, cost-effective way.

What we don't do

Complaints about human rights breaches

We don’t handle complaints related to the Charter of Human Rights and Responsibilities. If your complaint is about a public authority breaching the Charter, you can contact the Victorian Ombudsman.

Assault and other crimes

Call 000 if you have been assaulted or need emergency help.

Another organisation may be able to help

If the Commission is unable to help you, we may refer you to another organisation.