Get help

We provide a free phone service that provides information about discrimination, victimisation, sexual harassment, racial or religious vilification and equal opportunity and human rights in Victoria. Available weekdays from 10am to 3pm.

Send us an email with your issue and we will get back to you as soon as we can to provide information about your rights under Victorian law.

Our live chat is available on weekdays from 10am to 3pm. We can provide information about discrimination, victimisation, sexual harassment, racial or religious vilification and equal opportunity and human rights in Victoria.

You can lodge a complaint online through our online form.

If you have experienced racism, sexual harassment or discrimination of any kind, or if you have any human rights issues or concerns, then we want to hear from you. The Community Reporting Tool is not part of our formal complaint process but you can let us know if you’d like us to contact you.

A report identifies a person or an organisation who has allegedly tried to change or suppress an individual’s sexual orientation or gender identity. A report may be made by the person affected, someone on their behalf or any other person.

Send us an email with your issue and whether you would like to speak with a First Nations staff member. We have staff specifically trained to support First Nations peoples to make enquiries and complaints.

Identify yourself as Aboriginal and/or Torres Strait Islander on our online complaint form and your complaint will be fast tracked.

Read more information and stories about experiences with our tailored services for First Nations peoples.

Read stories about people who have experienced discrimination and sexual harassment and find out how we were able to help.

Once we receive your complaint, we will review it to see if we can offer our dispute resolution service to you. This service aims to help you resolve your complaint as quickly as possible. It’s voluntary and aims to bring both sides together to find an outcome that they can agree on.

When a complaint is made against you, we will contact you to tell you about the complaint and explain how can we help you and the complainant (the person who made the complaint) potentially resolve the matter in a timely, fair, cost-effective way.

We don’t handle complaints related to the Charter of Human Rights and Responsibilities. If your complaint is about a public authority breaching the Charter, you can contact the Victorian Ombudsman.

Call 000 if you have been assaulted or need emergency help.

If we are unable to help you, we may refer you to another organisation.