Our complaints process: What you need to know
Understand what you can make a complaint about and the process we take to help you find an outcome.
Make a complaint
You can make a complaint to us if you believe you have experienced discrimination, sexual harassment, vilification, or victimisation.
What you will need to make a complaint
You will be asked to include:
- information about yourself and your contact details
- information about who the complaint is against
- details about what happened
- the outcome you would like to see.
Timing needs and our complaints process
Make a complaint
This is our formal complaint process.
We will involve you and the person or organisation your complaint is about to resolve the issue.
You can make a complaint by:
| Phone | Call 1300 292 153 – weekdays from 10am–2pm |
| Online complaint form | Send us your complaint through our online complaint form |
| Send us an email at complaints@veohrc.vic.gov.au with your issue | |
| Letter | Send to our address: Victorian Equal Opportunity and Human Rights Commission, Level 3, 204 Lygon Street, Carlton, Victoria 3053 |
There is no cost to make a complaint.
You can make a complaint in any language. We can also arrange a free interpreter to help you, including Auslan.
Contact us to let us know how we can help you participate in the process.
You can also ask someone else to make a complaint for you, such as a family member, friend, advocate, union, or lawyer. We will ask you to provide your consent for that person to act on your behalf.
Make an anonymous report
This is not part of our formal complaint process.
Information you include in this form will help us understand community experiences and inform our work to prevent them from happening again.
If you’re not ready to make a formal complaint, you can make an anonymous report using the form below.
Your report could be about:
- your experience of racism, sexual harassment, or discrimination
- any human rights issues or concerns.
More details about the complaints process
Not ready to make a complaint?
Downloadable resources
- Factsheet: An introduction to the complaints process(PDF 122kB)
- Factsheet: What you need to know if you are thinking about making a complaint(PDF 127kB)
- Factsheet: What happens once your complaint is accepted(PDF 123kB)
- Factsheet: What happens if a complaint is made about you(PDF 124kB)
- Factsheet: How our services are tailored for First Nations peoples(PDF 125kB)