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Our services for First Nations peoples

If you’re a First Nations person, find out how we can support you at the Commission. We support your right to self-determination and will assist in empowering you to speak up and be heard.

Get in touch

Artwork: Last Connection by Alfred Carter (Gunaikurnai)

How can we support you?

We can listen to your story and provide you with information about your rights under our laws.

You can request to speak to a First Nations staff member.

All of our staff are specifically trained to support First Nations peoples when making an enquiry or complaint.

You can contact us by:

Phone

Call 1300 292 153 – weekdays from 9 am–4 pm.

Email

Send us an email at complaints@veohrc.vic.gov.au with your issue and whether you would like to speak with a First Nations staff member.

Online chat

Talk with us through our live online chat. Available weekdays from 10 am–4 pm.

Online complaint form

Send us your complaint through our online complaint form.

Letter

Send us a letter to our address: Victorian Equal Opportunity and Human Rights Commission, Level 3, 204 Lygon Street, Carlton, Victoria 3053

We can support you if you have been treated badly or unfairly in your employment, goods and service, education, accommodation, or sport because of your:

We can also provide support if you have:

You may have experienced something personally, seen something happen or you may want to ask questions on behalf of someone else.

What happens when you contact the Commission?

We will:

  • ask if you identify as as a First Nations person at the start of our conversation with you
  • ask if you want to speak to somebody about your rights
  • ask if you want to talk directly to a dedicated staff member or a First Nations staff member (if one is available)
  • provide information about our services
  • ask if you would need support to draft a complaint or show you how to make a complaint via our website if you don’t need any assistance.

We may also provide you with a referral to a range of First Nations or non-First Nations organisations and services to support you in whatever way is most helpful to you.

We will talk to you about any specific needs you might have to:

  • feel culturally safe
  • make any adjustments you might need for your disability (if required)
  • ensure flexibility you might need given family, community, and other commitments.

What is conciliation?

When you make a complaint, we will take it through our conciliation process with both sides of the complaint involved.

Conciliation is an informal, flexible approach to finding an outcome to a complaint.

It allows both parties to tell their stories, be listened to and work together to find an outcome that works for everyone.

Conciliation involves a Commission staff member – called a conciliator – who supports people to explore ways and options to resolve a complaint or issue.

How does conciliation work?

You can make your own decision on how conciliation would work best for you.

One option is for us to run a conciliation conference. This is an informal meeting of everyone involved held by phone, video or in person (subject to COVID-19 restrictions).

If it suits everyone, conciliation can be done without a conference or meeting, with the conciliator sharing information between those involved.

We ensure conciliation processes are conducted in a way that is respectful, safe, flexible, and supportive to everyone involved.

When conciliation has ended, we will follow up with you to ask if you would like to share with us what your experience of our dispute resolution process was like. For example:

  • What worked?
  • What didn’t?
  • Did you feel culturally safe?
  • How could we improve?

We will do everything to ensure your complaint progresses as quickly as possible. You can have a support person throughout dispute resolution such as a friend, family member or Elder.

Our processes are voluntary. You can discontinue at any point without consequence.

If you are not able to continue, we will talk with you about your options and any assistance that may be available.

You will always be able to return to us, if, and when you are ready to go ahead.

What outcomes are available?

You can ask for outcomes that are important for you and your community. Some examples are:

  • telling your story and being heard
  • an acknowledgement of your experience
  • an apology made to you or within the community
  • a promise to change or stop the behaviour that has affected you
  • compensation
  • being given your job back
  • a statement of service or reference
  • accessing a service
  • cultural awareness or cultural safety training
  • training in equal opportunity laws so they know the behaviour should not happen again
  • reviewing and updating equal opportunity and diversity policies.

More support and services

We can give you information about Victoria’s Charter of Human Rights and Responsibilities, but we do not handle complaints related to the Charter.

If you think you’ve been treated wrongly by a Victorian public organisation, you should contact the Victorian Ombudsman. The Victorian Ombudsman’s role is to ensure fairness when dealing with the public sector.

If you want to make a complaint about police conduct, contact the Independent Broad-based Anti-corruption Commission

These organisations may be able to support you further:

Victorian Aboriginal Legal Service

Legal advice for First Nations peoples.

Victoria Legal Aid

Legal advice. State-wide support.

Stories

Brenda’s experience trying to rent a house

‘It’s been so difficult for me to find the right home for me and my children. To be told I was not able to rent this home because I am a single mum was a huge blow.’

Call us - 1300 292 153

We provide a free phone service that provides information about discrimination, victimisation, sexual harassment, racial or religious vilification and equal opportunity and human rights in Victoria. Call 1300 292 153 on weekdays from 10 am to 4 pm

Email us

Send us an email with your issue and whether you would like to speak with an Aboriginal staff member. Email us at complaints@veohrc.vic.gov.au

Online complaint form

You can lodge a complaint online or download a complaint form and send it to us

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Address
Level 3, 204 Lygon Street Carlton Victoria 3053

General enquiries
enquiries@veohrc.vic.gov.au

Reception
1300 891 848

Enquiry line
1300 292 153 or (03) 9032 3583

Interpreters
1300 152 494

NRS Voice Relay
1300 555 727 then use 1300 292 153

Media enquiries
0447 526 642

The Victorian Equal Opportunity and Human Rights Commission acknowledge we work on the traditional lands of the Wurundjeri people of the Kulin Nation. We also work remotely and serve communities on the lands of other Traditional Custodians.

We pay our respects to their Elders past and present.