Make a complaint or report
We can listen to your story and guide you through making a complaint under our laws.
You can request to speak to a First Nations staff member. All our staff are specifically trained to support First Nations peoples.
Make a complaint
You can make a complaint by:
Call 1300 292 153 – weekdays from 10am–3pm.
Online complaint form
Send us your complaint through our online complaint form.
Talk with us through our live online chat. Available weekdays from 10am–3pm.
Send us an email at firstname.lastname@example.org with your issue and whether you would like to speak with a First Nations staff member.
Send us a letter to our address: Victorian Equal Opportunity and Human Rights Commission, Level 3, 204 Lygon Street, Carlton, Victoria 3053
The complaints process
We can support you if you have been treated badly or unfairly in your employment, goods and services, education, accommodation, or sport.
Making a complaint means that we will work with you and the other side to find an outcome.
Our processes are voluntary. You can discontinue at any point without consequence.
If you are not able to continue, we will talk with you about your options and any assistance that may be available. You will always be able to return to us, if, and when you are ready to go ahead.
Read all the details about the complaints process and how we support First Nations peoples.
Make an anonymous report
If you’re not ready to make a formal complaint, you can make an anonymous report about:
- your experience of racism, sexual harassment, or discrimination
- any human rights issues or concerns.
This report is not part of our formal complaint process.
You do not have to tell us your name but, if you want to, you can ask for us to contact you and try to help you.
We will not share your details with anyone else. We will keep your information private.
When you report what is happening in your community, it helps us know if there is a problem. Then we can get better at helping communities.
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First Nations peoples rights
In Victoria, First Nations peoples have special cultural rights under the Charter of Human Rights and Responsibilities.