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Trevor’s taxi driver demands payment upfront

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‘The taxi driver looked at me through the window and said he would only take my job if I paid him upfront.’

Trevor, and Aboriginal man, booked a taxi for a trip to go shopping.

When the taxi stopped and saw him, the driver started to drive off. Trevor waved down the taxi and asked why he was driving off. The taxi driver responded that he would only take him if he paid the fare upfront.

How does the law apply to Trevor’s situation?

Under Victoria’s Equal Opportunity Act it is against the law to discriminate against someone because of their race. Providers of goods and services, including transport services, have a positive duty to eliminate discrimination as far as possible.

Trevor could make a complaint of race discrimination against the taxi driver and service.

What outcomes are available?

If Trevor decides to make a complaint to the Commission, he could ask for outcomes that are important to him and his community. These could include:

  • telling his story and being heard
  • an acknowledgement of his experience
  • an apology made to him or within the community
  • being given his job back, a statement of service or a reference
  • a promise to change or stop the behaviour
  • financial compensation
  • cultural awareness training for the taxi driver and service
  • new or updated equal opportunity policies for the taxi service
  • the taxi service talking publicly (e.g., on social media) about their commitment to ensuring their service is free from discrimination.

Are you in a similar situation?

You can start by contacting us with your enquiry or complaint – we will then take you through your rights and options.

We can listen to your story and provide you with information about your rights under our laws.

We have staff specifically trained to support First Nations peoples make enquiries and complaints.

When you contact us, we will ask if you identify as Aboriginal and/or Torres Strait Islander so that we can provide you with an inclusive and culturally appropriate service.

You can also choose to speak directly to a First Nations staff member if one is available.

This is our tailored approach for First Nations peoples.

You can contact us by


Call 1300 292 153 – weekdays from 10am–2pm.


Send us an email at with your issue and whether you would like to speak with a First Nations staff member.

Online complaint form

Send us your complaint through our online complaint form.


Send us a letter to our address: Victorian Equal Opportunity and Human Rights Commission, Level 3, 204 Lygon Street, Carlton, Victoria 3053

Read more about

Tailored services for First Nations people

The complaints process, support, and services for First Nations peoples.

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Level 3, 204 Lygon Street Carlton Victoria 3053

General enquiries

1300 891 848

Enquiry line
1300 292 153 or (03) 9032 3583

1300 152 494

NRS Voice Relay
1300 555 727 then use 1300 292 153

Media enquiries
0447 526 642

The Victorian Equal Opportunity and Human Rights Commission acknowledges that we work on the traditional lands of the Wurundjeri people of the Kulin Nation. We also work remotely and serve communities on the lands of other Traditional Custodians.

We pay our respects to their Elders past and present.