Referrals to other organisations

Victorian Civil and Administrative Tribunal (VCAT)

VCAT can hear and decide cases about unlawful discrimination, sexual harassment, victimisation or vilification under the Equal Opportunity Act 2010 or the Racial and Religious Tolerance Act 2001. VCAT can also grant and revoke exemptions under the Equal Opportunity Act.

• vcat.vic.gov.au
• 1300 018 228

Australian Human Rights Commission

• humanrights.gov.au
• National Information Service: 1300 656 419
• TTY: 1800 620 241

ACT Human Rights Commission

• hrc.act.gov.au
• Ph: (02) 6205 2222
• TTY: (02) 6205 1666

Anti-Discrimination Board of NSW

• antidiscrimination.justice.nsw.gov.au
• Ph: (02) 9268 5544
• Toll free: 1800 670 812

Queensland Human Rights Commission

• qhrc.qld.gov.au
• Ph: 1300 130 670
• TTY users, phone 133 677 then ask for 1300 130 670
• Speak & Listen users, phone 1300 555 727 then ask for 1300 130 670
• Internet Relay users, connect to the National Relay Service and then ask for 1300 130 670.

Equal Opportunity Commission South Australia

• eoc.sa.gov.au
• Ph: (08) 8207 1977

Equal Opportunity Tasmania

• equalopportunity.tas.gov.au
• Ph: (03) 6165 7515
• Statewide local call: 1300 305 062
• Text: 0409 401 083

Equal Opportunity Commission Western Australia

• eoc.wa.gov.au
• Ph: (08) 9216 3900
• TTY: (08) 9216 3936

Victorian Aboriginal Legal Service

• vals.org.au
• Melbourne (03) 9418 5999
• Toll free: 1800 064 865

There are key contact personnel in different regions of Victoria. Check the contact us section.

Union members can contact their union for support.

List of Australian unions

• actu.org.au/about-the-actu/affiliates-and-tlcs

Worksafe – workplace bullying

• worksafe.vic.gov.au/bullying-workplace
• Advice line: 1800 136 089
• Emergencies: 13 23 60

Lifeline

• lifeline.org.au
• Ph: 13 11 14

Kidshelpline

• kidshelpline.com.au
• Ph: 1800 551 800

Consumer Affairs Victoria

• consumer.vic.gov.au
• Ph: 1300 55 81 81
• Koori helpline: 1300 66 15 11

Disability Discrimination Legal Service

• ddlsaustralia.org
• Ph: (03) 9654 8644

Office of the Public Advocate

• publicadvocate.vic.gov.au
• Ph: 1300 309 337

Women’s Legal Service Victoria

• womenslegal.org.au
• Ph: (03) 8622 0600
• Toll free: 1800 133 302
• For support workers only: (03) 8622 0600

Centre Against Sexual Assault

• casahouse.com.au
• Counselling and Support Line: (03) 9635 3610

1800 Respect

• 1800respect.org.au
• Ph: 1800 737 732 (open 24/7)

Freedom of Information Commissioner

• foicommissioner.vic.gov.au
• Ph: 1300 00 6842

 

Health Complaints Commissioner

• hcc.vic.gov.au
• Ph: 1300 582 113

Launch Housing

• launchhousing.org.au
• Ph: 1800 825 955 (open 24/7)

Victorian Ombudsman

• ombudsman.vic.gov.au
• Ph: (03) 9613 6222 or 1800 806 314 (regional only)

Victoria Legal Aid

• legalaid.vic.gov.au
• Ph: 1300 792 387

National Association of Community Legal Centres

• naclc.org.au/directory

Local Government Inspectorate

• lgi.vic.gov.au
• Ph: 1800 469 359

Mental Health Complaints Commissioner

Complaints about public mental health services

• mhcc.vic.gov.au
• Ph: 1800 246 054 (free call from landlines) or 9032 3328

Victorian Mental Illness Awareness Council

• vmiac.org.au
• Ph: 9380 3900

Independent Mental Health Advocacy

Advocacy for those receiving compulsory treatment

• imha.vic.gov.au
• Ph: 1300 947 820

Head to Health

If you want to find services or help

• headtohealth.gov.au

Office of the eSafety Commissioner

• esafety.gov.au
• Ph: 1800 880 176

Independent Broad-based Anti-corruption Commission

• ibac.vic.gov.au
• Ph: 1300 735 135

Office of the Victorian Information Commissioner

• ovic.vic.gov.au
• Ph: 1300 006 842

Independent Office for School Dispute Resolution

• schoolresolution.vic.gov.au
• Ph: 1300 017 593

Seniors Rights Victoria

• seniorsrights.org.au
• Ph: 1300 368 821

Tenants Victoria

• tuv.org.au
• Ph: (03) 9416 2577
• Social housing tenants advice line: 1800 068 860

Aviation complaints

• aviationcomplaints.gov.au/airline-customer-service
• Ph: 1800 813 129

Commercial Passenger Vehicles Victoria

• cpv.vic.gov.au/about-us/feedback-form/complaint-handling
• Ph: 1800 638 802
• Email: complaints@cpv.vic.gov.au
• TTU: 13 36 77
• Speak and Listen: 1300 555 727
• SMS relay: 0423 677 767

Public Transport Victoria

• ptv.vic.gov.au/footer/customer-service/feedback-and-complaints
• Ph: 1800 800 007
• TTY: 9619 2727

Public Transport Ombudsman

• ptovic.com.au
• Ph: 1800 466 865
• NRS: call 13 36 77 then ask for 1800 466 865
• Translating and Interpreting Service (TIS): 131 450

Fair Work Commission

• Ph: 1300 799 675
• 9.00 am – 5.00 pm

Fair Work Ombudsman

• fairwork.gov.au
• Ph: 13 13 94

National Employment Standards

• fairwork.gov.au/employee-entitlements/national-employment-standards

Worksafe Victoria

• worksafe.vic.gov.au
• Advice line: 1800 136 089
• Emergencies :13 23 60

Jobwatch

• jobwatch.org.au
• Ph: (03) 9662 1933 or 1800 331 617 (country)