Victoria’s rich cultural diversity is one of our greatest strengths. Regardless of where you’re from, what you look like, what you believe or what language you speak, no one should have to endure racism in the place they call home. We have created this hub as a one-stop shop to help people understand and combat racism.
This page hosts a service directory for support if you experience racism.
For immediate support
Call 000 and ask for an ambulance, or visit your local hospital.
Sometimes racist incidents are a crime that can be reported to police. For example: assault, violence, vandalism.
You can call 000 and ask for police, or your local police station.
Lifeline are a national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services.
- Phone (24/7 crisis support): 13 11 14
- Lifeline website
Racism can affect your mental health. You can speak to your GP and ask for a referral to relevant health and counselling services. Contact your regular or a trusted GP.
Multicultural Centre for Women’s Health Information Line
Provides a telephone service specifically for women from migrant and refugee backgrounds on health topics including women’s health, occupational health and safety, and women’s safety and wellbeing.
- Phone: 1800 656 421
Victorian Aboriginal Health Service
VAHS offer a range of health and counselling services to First Nations peoples.
- Fitzroy: 9419 3000
- Epping: 8592 3920
- Preston: 9403 3300
- Victorian Aboriginal Health Service website
Psychological and counselling support
Provides free information and support to help people work through mental health issues and achieve their best possible mental health.
- Phone: 1300 224 636 (24 hours)
- Beyond Blue website
A national phone and online support service for men that includes video counselling.
- Phone: 1300 789 978
- Mensline website
WIRE: Women’s Support Line
Free support, referral and information for all Victorian women, nonbinary and gender-diverse people. “Any woman. Any issue.”
- Phone: 1300 134 130, Mon–Fri 9am to 5pm
- Email: email@example.com
- WIRE website
A specialist refugee trauma agency supporting survivors of torture and other traumatic events.
- Phone: 03 9389 8900
- Foundation House website
The Asian Australian Mental Health Practitioners
Shapes and Sounds is a mental health resource for Asian Australians. As well as providing education and programs for Asian Australian mental health, they have compiled the Asian Australian Mental Health Practitioners list.
Our Directory – The Directory of Mental Health Support for Mob, Maori and BIPOC
A Directory of Mental Health Support for Mob, Māori and BIPOC in Australia and New Zealand.
Rainbow Door is a free specialist LGBTIQA+ (Lesbian, Gay, Bisexual, Transgender and Gender Diverse, Intersex, Queer, Asexual, BrotherBoys, SisterGirls) helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family during the COVID-19 crisis and beyond. Rainbow Door is connected to free multi language interpreter support service including Auslan interpreters.
SMS support: 0480 017 246
- Email: firstname.lastname@example.org
- Phone: 1800 729 367
Support for Jewish community
If you have experienced anti-Semitism, reach out to your local rabbi or synagogue board to access community support.
See the Jewish Community Council of Victoria’s services directory for a list of Jewish community organisations.
Community Support Group
The Community Support Group protects the Jewish community from anti-Semite attacks.
- Phone: 1300 000 274
- Community Synagogue website
Muslim Mental Health directory
Muslim Mental Health Professionals is a network of counsellors, psychologists, social workers and other mental health professionals who work in the area of Muslim mental health
Islamlic Council of Victoria Islamophobia Support
Islamophobia Support provides free information, advice, referrals and ongoing care to individuals and communities who have experienced Islamophobia.
Open: 9am–5pm, Monday to Friday
Call: 03 9328 2067 or 0481 311 518
Centre for Muslim Wellbeing
The Centre for Muslim Wellbeing exists for advancing health, social and public welfare of Muslim and multicultural communities in Victoria. They host the Muslim Culturally Responsive Mental Health Practitioners database.
Legal information and support
The Victorian Equal Opportunity and Human Rights Commission (VEOHRC)
We provide legal information about discrimination and sexual harassment through a free and confidential enquiry line and online resources. We also take complaints through our free dispute resolution services.
- Enquiry Line: 1300 292 153
- Live chat
- Hearing impaired 1800 555 660 (NRS Helpdesk)
- Interpreters: 1300 152 494
- Email: email@example.com
- VEOHRC website
Victoria Legal Aid (VLA)
Provides free legal services to support people with legal problems including racism, discrimination, harassment and bullying.
- Phone: 1300 792 387, Mon–Fri: 8.45 am to 5.15 pm
- Victoria Legal Aid website
Women’s Legal Service Victoria
Provides free legal services to women experiencing disadvantage who are facing legal issues arising out of relationship breakdown and violence.
- Phone (metropolitan area): (03) 8622 0600 Tues and Thurs: 5.30pm–7.30pm
- Phone (regional): 1300 133 302 Tues and Thurs: 5.30pm–7.30pm
- Women’s Legal Service Victoria
Victorian Aboriginal Legal Service (VALS)
Provides free legal information, referrals, advice and casework assistance to Victorian Aboriginal and Torres Strait Islander peoples on a range of legal issues, including discrimination.
- Phone: (03) 9418 5999 or 1800 064 865 (toll free)
Muslim Legal Aid
The free Legal Referral Service can help Muslim community members find the right lawyer or organisation to suit their needs and financial circumstances.
Community and Public Sector Union (CPSU)
Provides free legal advice and support services to CPSU members on issues including workplace conflict, harassment and bullying. Contact through your workplace delegate or directly on:
- Phone: (03) 9639 1822 or 1300 137 636
- CPSU website
Department of Justice and Regulation – Victims of Crime
Provides free information and advice on reporting a crime, information about your rights, the court process and other services that can help you.
- Phone: 1800 819 817
- Get help page
Australian Human Rights Commission (AHRC)
A national service provider that provides support on discrimination, including racism. AHRC also accept complaints.
- Infoline: 1300 656 419 or (02) 9284 9888
- TTY: 1800 620 241
- Interpreting service (call and ask to connect to AHRC): 131 450
- Hearing or speaking impairment (call and ask to connect to AHRC): 133 677 or 1300 555 727
- Australian Human Rights Commission website
Provides legal information and support on employment rights related issues, including discrimination.
- Phone: (03) 9662 1933 (metropolitan), 1800 331 617 (regional Victoria)
- Email: firstname.lastname@example.org
- Jobwatch website
Fair Work Commission
The national workplace relations tribunal with power and functions to deal with anti-bullying issues upon formal lodgement of an application. The Commission also facilitates the Workplace Advice Service – a free legal assistance program to offer advice on legal issues including workplace bullying.
- Phone: 1300 799 675 (not for legal advice) Mon–Fri: 9am–5pm
- Fair Work Commission
- Workplace Advice Service
- Online Lodgement Service
Wage Inspectorate Victoria
The Victorian regulator that investigates and provides information about wage theft, child employment, long service leave and owner driver laws. Reports and questions can be submitted online or over the phone about these workplace topics.
- Phone: 1800 287 287 (general advice only) Mon–Fri: 9am–5pm, except public holidays.
- Report suspected wage theft
- Language help
WorkSafe Victoria is the state’s health and safety regulator and manager of Victoria’s workers compensation scheme. WorkSafe can help you with workplace bullying, mental health at work and incidents of occupational aggression.
- Phone: 1800 136 089
- Contact Worksafe
- Worksafe website
WEstjustice is a community organisation that provides free legal help to people in the western suburbs of Melbourne.
- Phone: 03 9749 7720
- Email: email@example.com
- WEstjustice website
Other online information and reporting tools
The Islamophobia Register Australia was founded on 17 September 2014 in response to the growing anecdotal evidence suggesting a rise in incidents of Islamophobia. The Register was the first of its kind in Australia to provide a unique platform for incidents of Islamophobia to be reported, recorded and analysed into a published report.
The Wyndham Anti-racism Support Network
The Wyndham Anti-racism Support Network aims to enhance the capacity of community organisations and groups in the city of Wyndham to provide adequate and accessible support and reporting services for people in the community who are experiencing racism. It does this through regular network meetings. professional development and offering referral options. Additionally, the network aims to use this collective knowledge to raise awareness through campaigns, and inform local prevention and intervention measures. Ultimately the network wants to eliminate racism in the city of Wyndham.
- Phone: 9742 4013
- Email: firstname.lastname@example.org and email@example.com
The eSafety Commissioner provides resources and can support you with complaints of online cyberbullying.
Talk to Spot
Spot is a safe, anonymous way to document harassment and discrimination at work. Spot is a chatbot, and once you input an incident form, you can email it to yourself or keep it safely online until you need to download it.
Talk to Spot is free for individuals, even if your employer has not signed up to use this service. You can choose the option ‘I found Spot by myself’ to start documenting an incident and create a private report. Submitting a report to your organisation is optional.