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Services directory

Victoria’s rich cultural diversity is one of our greatest strengths. Regardless of where you’re from, what you look like, what you believe or what language you speak, no one should have to endure racism in the place they call home. We have created this hub as a one-stop shop to help people understand and combat racism.

 

This page hosts a service directory for support if you experience racism.

Reducing Racism HubOur information servicesReducing Racism projectBigger Than This projectThe Anti-Racism RaceResourcesReport racismServices directory

For immediate support

Emergency Health

Call 000 and ask for an ambulance, or visit your local hospital.

Victoria Police

Sometimes racist incidents are a crime that can be reported to police. For example: assault, violence, vandalism.

You can call 000 and ask for police, or your local police station.

Lifeline

Lifeline are a national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services.

Healthcare support

General practitioner

Racism can affect your mental health. You can speak to your GP and ask for a referral to relevant health and counselling services. Contact your regular or a trusted GP.

Multicultural Centre for Women’s Health Information Line

Provides a telephone service specifically for women from migrant and refugee backgrounds on health topics including women’s health, occupational health and safety, and women’s safety and wellbeing.

  • Phone: 1800 656 421

Victorian Aboriginal Health Service

VAHS offer a range of health and counselling services to the Aboriginal and Torres Strait Islanders.

Psychological/Counselling Support

Beyond Blue

Provides free information and support to help people work through mental health issues and achieve their best possible mental health.

Mensline

A national phone and online support service for men that includes video counselling.

WIRE: Women’s Support Line

Free support, referral and information for all Victorian women, nonbinary and gender-diverse people. “Any woman. Any issue.”

Foundation House

A specialist refugee trauma agency supporting survivors of torture and other traumatic events.

The Asian Australian Mental Health Practitioners

Shapes and Sounds is a mental health resource for Asian Australians. As well as providing education and programs for Asian Australian mental health, they have compiled the Asian Australian Mental Health Practitioners list.

Our Directory – The Directory of Mental Health Support for Mob, Maori and BIPOC

A Directory of Mental Health Support for Mob, Māori and BIPOC in Australia and New Zealand.

Rainbow Door

Rainbow Door is a free specialist LGBTIQA+ (Lesbian, Gay, Bisexual, Transgender and Gender Diverse, Intersex, Queer, Asexual, BrotherBoys, SisterGirls) helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family during the COVID-19 crisis and beyond. Rainbow Door is connected to free multi language interpreter support service  including Auslan interpreters.

SMS support: 0480 017 246

Support for Jewish community

If you have experienced anti-Semitism, reach out to your local rabbi or synagogue board to access community support.

See the Jewish Community Council of Victoria’s services directory for a list of Jewish community organisations.

Community Support Group

The Community Support Group protects the Jewish community from anti-Semite attacks.

Muslim Mental Health directory

Muslim Mental Health Professionals is a network of counsellors, psychologists, social workers and other mental health professionals who work in the area of Muslim mental health

Islamlic Council of Victoria Islamophobia Support

Islamophobia Support provides free information, advice, referrals and ongoing care to individuals and communities who have experienced Islamophobia.

Open: 9am–5pm, Monday to Friday
Call: 03 9328 2067 or 0481 311 518

Centre for Muslim Wellbeing

The Centre for Muslim Wellbeing exists for advancing health, social and public welfare of Muslim and multicultural communities in Victoria. They host the Muslim Culturally Responsive Mental Health Practitioners database.

The Victorian Equal Opportunity and Human Rights Commission (VEOHRC)

Provides legal information about discrimination and sexual harassment through a free and confidential Enquiry Line and online resources.

VEOHRC also takes complaints through its free dispute resolution services.

Victoria Legal Aid (VLA)

Provides free legal services to support to people with legal problems including racism, discrimination, harassment and bullying.

Women’s Legal Service Victoria

Provides free legal services to women experiencing disadvantage who are facing legal issues arising out of relationship breakdown and violence.

  • Phone (metropolitan area): (03) 8622 0600 Tues and Thurs: 5.30pm–7.30pm
  • Phone (regional): 1300 133 302 Tues and Thurs: 5.30pm–7.30pm
  • Women’s Legal Service Victoria

Victorian Aboriginal Legal Service (VALS)

Provides free legal information, referrals, advice and casework assistance to Victorian Aboriginal and Torres Strait Islander peoples on a range of legal issues, including discrimination.

  • Phone: (03) 9418 5999 or 1800 064 865 (toll free)

Muslim Legal Aid

The free Legal Referral Service can help Muslim community members find the right lawyer or organisation to suit their needs and financial circumstances.

Community and Public Sector Union (CPSU)

Provides free legal advice and support services to CPSU members on issues including workplace conflict, harassment and bullying. Contact through your workplace delegate or directly on:

Department of Justice and Regulation – Victims of Crime

Provides free information and advice on reporting a crime, information about your rights, the court process and other services that can help you.

Australian Human Rights Commission (AHRC)

A national service provider that provides support on discrimination, including racism. AHRC also accept complaints.

  • Infoline: 1300 656 419 or (02) 9284 9888
  • TTY: 1800 620 241
  • Interpreting service (call and ask to connect to AHRC): 131 450
  • Hearing or speaking impairment (call and ask to connect to AHRC): 133 677 or 1300 555 727
  • Australian Human Rights Commission website

JobWatch

Provides legal information and support on employment rights related issues, including discrimination.

Fair Work Commission

The national workplace relations tribunal with power and functions to deal with anti-bullying issues upon formal lodgement of an application. The Commission also facilitates the Workplace Advice Service – a free legal assistance program to offer advice on legal issues including workplace bullying.

Worksafe

WorkSafe Victoria is the state’s health and safety regulator and manager of Victoria’s workers compensation scheme. WorkSafe can help you with workplace bullying, mental health at work and incidents of occupational aggression.

WEstjustice

WEstjustice is a community organisation that provides free legal help to people in the western suburbs of Melbourne.

Other online information and reporting tools

Islamophobia Register

The Islamophobia Register Australia was founded on 17 September 2014 in response to the growing anecdotal evidence suggesting a rise in incidents of Islamophobia. The Register was the first of its kind in Australia to provide a unique platform for incidents of Islamophobia to be reported, recorded and analysed into a published report.

The Wyndham Anti-racism Support Network

The Wyndham Anti-racism Support Network aims to enhance the capacity of community organisations and groups in the city of Wyndham to provide adequate and accessible support and reporting services for people in the community who are experiencing racism. It does this through regular network meetings. professional development and offering referral options. Additionally, the network aims to use this collective knowledge to raise awareness through campaigns,  and inform local prevention and intervention measures. Ultimately the network wants to eliminate racism in the city of Wyndham.

eSafety Commissioner

The eSafety Commissioner provides resources and can support you with complaints of online cyberbullying.

Talk to Spot

Spot is a safe, anonymous way to document harassment and discrimination at work. Spot is a chatbot, and once you input an incident form, you can email it to yourself or keep it safely online until you need to download it.

Talk to Spot is free for individuals, even if your employer has not signed up to use this service. You can choose the option ‘I found Spot by myself’ to start documenting an incident and create a private report. Submitting a report to your organisation is optional.

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Address
Level 3, 204 Lygon Street Carlton Victoria 3053

General enquiries
enquiries@veohrc.vic.gov.au

Reception
1300 891 848

Enquiry line
1300 292 153 or (03) 9032 3583

Interpreters
1300 152 494

NRS Voice Relay
1300 555 727 then use 1300 292 153

Media enquiries
0447 526 642

The Victorian Equal Opportunity and Human Rights Commission acknowledge we work on the traditional lands of the Wurundjeri people of the Kulin Nation. We also work remotely and serve communities on the lands of other Traditional Custodians.

We pay our respects to their Elders past and present.