Resources

The Reporting Racism Chatbot is designed to give you guidance on how to report racism in Victoria. It is not intended as legal advice.

By helping people to understand the different types of racism, the chatbot aims to support individuals to use official reporting mechanisms to respond to racism.

The Chatbot has been developed under the Reducing Racism project with funding from Fairer Victoria in the Department of Families, Fairness and Housing to support multicultural and multifaith communities ensure greater numbers of Victorians, young people and advocates have the confidence and information to exercise their rights.

The Reporting Racism Chatbot is a confidential way for you to learn more about race discrimination and vilification and how to report racism in Victoria. It also provides links to translated materials and referral contact details concrete steps which can help setting up the right work arrangements.

The Chatbot generates prompts to support users to answer frequently asked questions about reporting racism, whether you are seeking information to help you make a decision about a person’s experience of racism, or supporting a friend or family member.

Throughout each chat, the Chatbot provides some helpful links for you to keep handy, as part of your preparation to lodge a report of racism to the Commission.

You can use the Reporting Racism Chatbot on either mobile or desktop. The Reporting Racism Chatbot does not collect or store email addresses or any personal data.

Please be aware that if you exit before finishing your chat with the Reporting Racism Chatbot, that the next time you visit the Reporting Racism Chatbot may ask if you want to finish the chat that you already started as ‘It’s not the first time that you’ve been here’ or if you’d like to ‘Start again’. To avoid the situation of the bot asking you this question, we recommend that if possible you finish each chat you begin with bot.

Once you finish a chat, the bot will generally ask if you would like to ‘Start again’, and then finish the conversation.

The Reporting Racism can be accessed via web browser or WhatsApp.

To access the WhatsApp version, save 0407 425 170 as a contact on WhatsApp.

Type ‘hello’ to start a chat with the Reporting Racism Chatbot.

If you are using a screen reader, you may experience several technical issues with navigating through the Reporting Racism Chatbot. As an alternative, screen reader users may prefer to access information about racism on our webpage, which has been maximised for the screen reader experience or use the WhatsApp version of the chatbot.

As the Reporting Racism Chatbot brings an interactive experience, screen reader users are advised that:

• The Reporting Racism Chatbot does not announce each new line of text in your screen reader
• A screen reader will regularly let you know when to ‘CHOOSE AN OPTION’ in the Reporting Racism Chatbot. When a screen reader reads out this option, please be aware that it is a very broad instruction. It may be referring to a number of things, such as choosing which pathway you’d like to take next, or simply to click on an interactive button so that the Reporting Racism Chatbot can continue.
• The Reporting Racism Chatbot presents a number of options that you can choose from as you progress through the chatbot. While all of these options are displayed as blue buttons, a screen reader may not always recognise that these options are for users to choose as a response.

Your confidential use of the Reporting Racism Chatbot is important. The Chatbot does not collect or store your interaction or any personal data. You are having a chat with a bot. You will be the only human involved.

We don’t share any information on how you use the Planner or any details of the chats.

For employers:

• A guide for employers working with Muslim employees

For employees:

• Know your rights in employment information for Muslim employees

Coming soon

Coming soon