Factsheet: What you need to know if you are thinking about making a complaint

The Commission’s free service can help you to resolve complaints under the Equal Opportunity Act (2010).

The complaints process

This downloadable factsheet provides a brief overview of what you need to know if you are thinking about making a complaint to us.

Full details of our complaints process can be found on our complaints page.

We can talk to you about discrimination, victimisation, sexual harassment, vilification (hate speech and helpful behaviour) and equal opportunity and human rights in Victoria.

An introduction to how we receive and manage complaints

What happens once your complaint is accepted

What happens if a complaint is made about you

How our services are tailored for First Nations peoples