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Factsheet: An introduction to the complaints process

An introduction to how we receive and manage complaints.

Download our factsheet

The complaints process

This downloadable factsheet provides a brief overview of our complaints process.

Full details of our complaints process can be found on our complaints page.

Contact us for more information

We can talk to you about discrimination, victimisation, sexual harassment, racial or religious vilification and equal opportunity and human rights in Victoria.

Call us: 1300 292 153 (weekdays from 10am–3pm)

Email us: enquiries@veohrc.vic.gov.au

Chat with us (weekdays 10am–3pm)

Downloads

You might also be interested in the other steps of our complaints process

Making a complaint

What you need to know if you are thinking about making a complaint

The conciliation process

What happens once your complaint is accepted

Responding to a complaint

What happens if a complaint is made about you

Cultural safety

How our services are tailored for First Nations peoples

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Address
Melbourne Victoria 3000

General enquiries
enquiries@veohrc.vic.gov.au

Enquiry line
1300 292 153 or (03) 9032 3583

Interpreters
1300 152 494

NRS Voice Relay
1300 555 727 then use 1300 292 153

Media enquiries
1300 292 153

The Victorian Equal Opportunity and Human Rights Commission acknowledges that we work on the traditional lands of the Wurundjeri people of the Kulin Nation. We also work remotely and serve communities on the lands of other Traditional Custodians.

We pay our respects to their Elders past and present.

The Victorian Equal Opportunity and Human Rights Commission recognises the injustice resulting from the colonial invasion and occupation of First Peoples’ territories and the Yoorrook Justice Commission’s findings of genocide, crimes against humanity and denial of freedoms.