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Factsheet: How our services are tailored for First Nations peoples

Cultural safety is one of the guiding principles of the Commission’s service to help people resolve complaints. The service is tailored for First Nations peoples to be culturally safe and welcoming.

Download our factsheet

The complaints process

This downloadable factsheet provides a brief overview of how our service is tailored for First Nations peoples.

Full details of these services can be found on our services for First Nations peoples page.

More details of our complaints process can be found on our complaints page.

Contact us for more information

We can listen to your story and provide you with information about your rights under our laws.

You can ask to speak with a First Nations staff member, if someone is available.

All of our staff are specifically trained to support First Nations peoples when making an enquiry or complaint.

Phone
Call 1300 292 153 – weekdays from 10am–3pm.

Email
Send us an email at complaints@veohrc.vic.gov.au with your issue and whether you would like to speak with a First Nations staff member.

Online chat
Talk with us through our live online chat. Available weekdays from 10am–3pm.

Download

You might also be interested in the other steps of our complaints process

Our complaints service

An introduction to how we receive and manage complaints

Making a complaint

What you need to know if you are thinking about making a complaint

The conciliation process

What happens once your complaint is accepted

Responding to a complaint

What happens if a complaint is made about you

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Address
Melbourne Victoria 3000

General enquiries
enquiries@veohrc.vic.gov.au

Enquiry line
1300 292 153 or (03) 9032 3583

Interpreters
1300 152 494

NRS Voice Relay
1300 555 727 then use 1300 292 153

Media enquiries
1300 292 153

The Victorian Equal Opportunity and Human Rights Commission acknowledges that we work on the traditional lands of the Wurundjeri people of the Kulin Nation. We also work remotely and serve communities on the lands of other Traditional Custodians.

We pay our respects to their Elders past and present.

The Victorian Equal Opportunity and Human Rights Commission recognises the injustice resulting from the colonial invasion and occupation of First Peoples’ territories and the Yoorrook Justice Commission’s findings of genocide, crimes against humanity and denial of freedoms.