Vilification and hate services directory
This service directory contains a list of support services if you or someone you know has experienced hate speech, hateful behaviour or discrimination.
Emergency health
Call 000 and ask for an ambulance, or visit your local hospital.
Victoria Police
Sometimes vilification and incidents of hate are a crime that can be reported to police. For example: threats to personal harm or property damage, assault, violence, vandalism.
You can call 000 and ask for police, or your local police station.
Lifeline
Lifeline are a national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services.
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- Phone: (24/7 crisis support): 13 11 14
- Website: Lifeline
General practitioner (GP)
Racism can affect your mental health. You can speak to your GP and ask for a referral to relevant health and counselling services. Contact your regular or a trusted GP.
Multicultural Centre for Women’s Health Information Line
Provides a telephone service specifically for women from migrant and refugee backgrounds on health topics including women’s health, occupational health and safety, and women’s safety and wellbeing.
- Phone: 1800 656 421
- Website: Multicultural Centre For Women’s Health
Victorian Aboriginal Health Service
VAHS offer a range of health and counselling services to First Nations peoples.
- Phone:
- Fitzroy: 9419 3000
- Epping: 8592 3920
- Preston: 9403 3300
- Website: Victorian Aboriginal Health Service
Beyond Blue
Provides free information and support to help people work through mental health issues and achieve their best possible mental health.
- Phone: 1300 224 636 (24 hours)
- Website: Beyond Blue website
Mensline
A national phone and online support service for men that includes video counselling.
- Phone: 1300 789 978
- Website: Mensline
WIRE: Women’s Support Line
Free support, referral and information for all Victorian women, nonbinary and gender-diverse people. “Any woman. Any issue.”
- Phone: 1300 134 130, Mon–Fri 9am to 5pm
- Email: inforequests@wire.org.au
- Website: WIRE
The Victorian Equal Opportunity and Human Rights Commission (VEOHRC)
We provide legal information about discrimination and sexual harassment through a free and confidential enquiry line and online resources. We also take complaints through our free dispute resolution services.
- Enquiry Line: 1300 292 153
- Hearing impaired 1800 555 660 (NRS Helpdesk)
- Interpreters: 1300 152 494
- Email: enquiries@veohrc.vic.gov.au
- Website: VEOHRC
Australian Human Rights Commission
The Commission investigates and resolves complaints of discrimination and breaches of human rights. You can make a complaint no matter where you live in Australia. Their service is free, impartial and informal.
- Phone: 1300 656 419
- Website: Australian Human Rights Commission
eSafety Commissioner
The eSafety Commissioner provides resources and can support you with complaints of online cyberbullying.
- Contact form
- Website: eSafety Commissioner
Islamophobia Register
The Islamophobia Register Australia was founded on 17 September 2014 in response to the growing anecdotal evidence suggesting a rise in incidents of Islamophobia. The Register was the first of its kind in Australia to provide a unique platform for incidents of Islamophobia to be reported, recorded and analysed into a published report.
- Website: Islamophobia Register
The Wyndham Anti-racism Support Network
The Wyndham Anti-racism Support Network aims to enhance the capacity of community organisations and groups in the city of Wyndham to provide adequate and accessible support and reporting services for people in the community who are experiencing racism. It does this through regular network meetings. professional development and offering referral options. Additionally, the network aims to use this collective knowledge to raise awareness through campaigns, and inform local prevention and intervention measures. Ultimately the network wants to eliminate racism in the city of Wyndham.
- Phone: 9742 4013
- Email: enquiries@wyndhamcec.org.au and megco@wyndhamcec.org.au
- Website: The Wyndham Anti-racism Support Network
Talk to Spot
Spot is a safe, anonymous way to document harassment and discrimination at work. Spot is a chatbot, and once you input an incident form, you can email it to yourself or keep it safely online until you need to download it.
Talk to Spot is free for individuals, even if your employer has not signed up to use this service. You can choose the option ‘I found Spot by myself’ to start documenting an incident and create a private report. Submitting a report to your organisation is optional.
- Website: Talk to Spot
The Victorian Equal Opportunity and Human Rights Commission (VEOHRC)
We provide legal information about discrimination and sexual harassment through a free and confidential enquiry line and online resources. We also take complaints through our free dispute resolution services.
- Enquiry Line: 1300 292 153
- Hearing impaired 1800 555 660 (NRS Helpdesk)
- Interpreters: 1300 152 494
- Email: enquiries@veohrc.vic.gov.au
- Website: VEOHRC
Australian Human Rights Commission
The Commission investigates and resolves complaints of discrimination and breaches of human rights. You can make a complaint no matter where you live in Australia. Their service is free, impartial and informal.
- Phone: 1300 656 419
- Website: Australian Human Rights Commission
Victoria Legal Aid
Provides free legal services to support people with legal problems including racism, discrimination, harassment and bullying.
- Phone: 1300 792 387, Mon–Fri: 8.45 am to 5.15 pm
- Website: Victoria Legal Aid
Victorian Aboriginal Legal Service (VALS)
Provides free legal information, referrals, advice and casework assistance to Victorian Aboriginal and Torres Strait Islander peoples on a range of legal issues, including discrimination.
- Phone: (03) 9418 5999 or 1800 064 865 (toll free)
Disability Discrimination Legal Service
The Disability Discrimination Legal Service (DDLS) is a Victorian independent community legal centre providing free legal advice, casework, and education to people experiencing disability discrimination. Based in Melbourne, they focus on disability discrimination law and sexual harassment of women with disabilities.
- Phone: 03 9654 8644
- Email: info@ddls.org.au
- Website: Disability Discrimination Legal Service
Women’s Legal Service Victoria
Provides free legal services to women experiencing disadvantage who are facing legal issues arising out of relationship breakdown and violence.
- Phone (metropolitan area): (03) 8622 0600 Tues and Thurs: 5.30pm–7.30pm
- Phone (regional): 1300 133 302 Tues and Thurs: 5.30pm–7.30pm
- Website: Women’s Legal Service Victoria
Muslim Legal Aid
The free Legal Referral Service can help Muslim community members find the right lawyer or organisation to suit their needs and financial circumstances.
- Email: referral@muslimlegalnetwork.com
- Website: Muslim Legal Aid Website
Community and Public Sector Union (CPSU)
Provides free legal advice and support services to CPSU members on issues including workplace conflict, harassment, and bullying. Contact through your workplace delegate or directly on:
- Phone: (03) 9639 1822 or 1800 810 153
- Website: CPSU
Department of Justice and Regulation – Victims of Crime
Provides free information and advice on reporting a crime, information about your rights, the court process and other services that can help you.
- Phone: 1800 819 817
- Website: Get help page
JobWatch
Provides legal information and support on employment rights-related issues, including discrimination.
- Phone: (03) 9662 1933 (metropolitan), 1800 331 617 (regional Victoria)
- Email: jobwatch@jobwatch.org.au
- Website: Jobwatch website
Fair Work Commission
The national workplace relations tribunal with power and functions to deal with anti-bullying issues upon formal lodgement of an application. The Commission also facilitates the Workplace Advice Service – a free legal assistance program to offer advice on legal issues including workplace bullying.
- Phone: 1300 799 675 (not for legal advice) Mon–Fri: 9am–5pm
- Website: Fair Work Commission
- Workplace Advice Service
- Online Lodgement Service
Wage Inspectorate Victoria
The Victorian regulator that investigates and provides information about wage theft, child employment, long service leave and owner driver laws. Reports and questions can be submitted online or over the phone about these workplace topics.
- Phone: 1800 287 287 (general advice only) Mon–Fri: 9am–5pm, except public holidays.
- Website: Wage Inspectorate
- Report suspected wage theft
- Language help
Worksafe
WorkSafe Victoria is the state’s health and safety regulator and manager of Victoria’s workers compensation scheme. WorkSafe can help you with workplace bullying, mental health at work and incidents of occupational aggression.
- Phone: 1800 136 089
- Contact Worksafe
- Website:Worksafe
WEstjustice
WEstjustice is a community organisation that provides free legal help to people in the western suburbs of Melbourne.
- Phone: 03 9749 7720
- Email: admin@westjustice.org.au
- Website: WEstjustice website
Q+Law
Q+Law is a free, state-wide, legal service for LGBTIQA+SB* Victorians. It is an entry point for individuals looking for legal advice, information or referrals to culturally safe organisations.
- Phone: (03) 9968 1002
- Email: qlawadmin@fls.org.au
- Website: Q+Law Free Legal Service for LGBTIQA+SB Victorians
*Lesbian, Gay, Bisexual, Transgender, Intersex, Queer, Asexual, Sistergirl, Brotherboy and all other identities outside of the cisgender or heterosexual experience.
For immediate counselling support
13YARN
If you, or someone you know, are feeling worried or no good, we encourage you to connect with 13YARN on 13 92 76 (24 hours/7 days) and talk with an Aboriginal or Torres Strait Islander Crisis Supporter.
- Phone (24 hours/7 days): 13 92 76
- Website: 13YARN
Yarning Safe’n’Strong
A free and confidential counselling service for Aboriginal and Torres Strait Islander people. The service is available to people and families who need to have a yarn with someone about their wellbeing.
- Phone (24 hours/7 days): 1800 959 563
- Website: Yarning Safe’n’strong
Healthcare support
Victorian Aboriginal Health Service
VAHS offers a range of health and counselling services to First Nations people.
- Phone:
- Fitzroy: 9419 3000
- Epping: 8592 3920
- Preston: 9403 3300
- Website: Victorian Aboriginal Health Service
WellMob
Social, emotional and cultural wellbeing online resources for Aboriginal and Torres Strait Islander people.
- Website: WellMob
Mental health support for Mob, Māori and BIPOC
A directory of mental health support for Mob, Māori and BIPOC in Australia and New Zealand.
Djirra
Djirra provide personalised emotional, cultural and practical support to Aboriginal women and their children who are dealing with family violence, or have experienced it in the past and are still not safe. The service aims to empower Aboriginal women and their children to build strong, safe independent and positive lives free from family violence.
- Phone:1800 105 303
- Website: Djirra
Brother to Brother
The Brother to Brother crisis line provides phone support for Aboriginal men who need someone to talk to about relationship issues, family violence, parenting, drug and alcohol issues or who are struggling to cope for other reasons.
- Phone: 1800 435 799 (24 hours)- (03) 8456 3044
- Website: Brother to Brother
Rainbow Door
Rainbow Door is a free specialist LGBTIQA+ (Lesbian, Gay, Bisexual, Transgender and Gender Diverse, Intersex, Queer, Asexual, BrotherBoys, SisterGirls) helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family during the COVID-19 crisis and beyond. Rainbow Door is connected to free multi-language interpreter support services, including Auslan interpreters.
- SMS support: 0480 017 246
- Phone: 1800 729 367
- Email: support@rainbowdoor.org.au
- Website: Rainbow Door
Legal information and support
Victorian Aboriginal Legal Service (VALS)
Provides free legal information, referrals, advice and casework assistance to First Nations people on a range of legal issues, including discrimination.
- Phone: 9418 5999 or 1800 064 865 (toll-free)
- Website:Victorian Aboriginal Legal Service (VALS)
Foundation House
A specialist refugee trauma agency supporting survivors of torture and other traumatic events.
- Phone: 03 9389 8900
- Website: Foundation House
The Asian Australian Mental Health Practitioners
Shapes and Sounds is a mental health resource for Asian Australians. As well as providing education and programs for Asian Australian mental health, they have compiled the Asian Australian Mental Health Practitioners list.
Support for Jewish community
If you have experienced anti-Semitism, reach out to your local rabbi or synagogue board to access community support.
See the Jewish Community Council of Victoria’s services directory
Community Support Group
The Community Support Group protects the Jewish community from anti-Semite attacks.
- Phone: 1300 000 274
- Website:Community Synagogue
Muslim Mental Health directory
Muslim Mental Health Professionals is a network of counsellors, psychologists, social workers and other mental health professionals who work in the area of Muslim mental health
Islamic Council of Victoria Islamophobia Support
Islamophobia Support provides free information, advice, referrals and ongoing care to individuals and communities who have experienced Islamophobia.
Open: 9am–5pm, Monday to Friday
Phone : 03 9328 2067
- Phone: 03 9328 2067
- Email: islamophobiasupport@icv.org.au
- Website: Islamic Council of Victoria Islamophobia Support
Centre for Muslim Wellbeing
The Centre for Muslim Wellbeing exists for advancing health, social and public welfare of Muslim and multicultural communities in Victoria. They host the Muslim Culturally Responsive Mental Health Practitioners database.
- Website: Centre for Muslim Wellbeing
Muslim Legal Aid
The free Legal Referral Service can help Muslim community members find the right lawyer or organisation to suit their needs and financial circumstances.
- Email: referral@muslimlegalnetwork.com
- Website: Muslim Legal Aid
Rainbow Door
Rainbow Door is a free specialist LGBTIQA+ helpline providing information, support, and referral to all LGBTIQA+ Victorians, their family, and friends.
- Email: support@rainbowdoor.org.au
- SMS support: 0480 017 246
- Phone: 1800 729 367
- Website: Rainbow Door
Rainbow Inclusion
Ranbow inclusion is for LGBTIQA+ people with disability. The website – made by and with LGBTIQA+ people with intellectual disability, has booklets, fact sheets, videos, posters and more.
- Website: Rainbow Inclusion
Transcend Australia
Transcend Australia works with parents, carers and their children to support, affirm and celebrate trans, gender diverse and non-binary children.
- Website: Transcend Australia
Australian GLBTIQ Multicultural Council
Australian GLBTIQ Multicultural Council is a national body that advocates for the rights of multicultural and multifaith LGBTIQ individuals and communities and provides referrals to existing services, community groups and agencies.
- Email: contact@agmc.org.au
Thorne Harbour Health
Thorne Harbour Health is Victoria’s largest LGBTIQ health organisation serving the health needs of LGBTIQ communities to ensure all gender, sex, and sexually diverse individuals are treated with dignity and can participate fully in society.
- Phone: 1800 134 840
- Email: enquiries@thorneharbour.org
Queerspace
Queerspace is an LGBTIQ+ health and wellbeing support service.
- Phone: 03 9663 6733
- Email: enquiries@ds.org.au
QLife
QLife provides LGBTI peer support and referral for people wanting to talk about sexuality, identity, gender, bodies, feelings or relationships from 3pm – midnight.
- Phone: 1800 184 527
CT Survivors
CT Survivors is a survivor support and advocacy group who promote safe spaces for all conversion therapy survivors (Canadian based).
- Website: CT Survivors
Q+Law
Q+Law is a free, state-wide, legal service for LGBTIQA+SB* Victorians. It is an entry point for individuals looking for legal advice, information or referrals to culturally safe organisations.
- Phone: (03) 9968 1002
- Email: qlawadmin@fls.org.au
- Website: Q+Law Free Legal Service for LGBTIQA+SB Victorians
*Lesbian, Gay, Bisexual, Transgender, Intersex, Queer, Asexual, Sistergirl, Brotherboy and all other identities outside of the cisgender or heterosexual experience.