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Good practice guide: Managing complaints involving human rights – May 2017

The Human Rights Unit of the Department of Justice and Regulation published Good practice guide: Managing complaints involving human rights, to help public authorities effectively deal with complaints about human rights. This guide is intended to inform, complement, be incorporated into, or be read in conjunction with organisations’ own complaint handling procedures. The guide was created with input from the Commission, along with the Victorian Ombudsman and the Independent Broadbased Anti-corruption Commission.



Level 3, 204 Lygon Street Carlton Victoria 3053

General enquiries

1300 891 848

Enquiry line
1300 292 153 or (03) 9032 3583

1300 152 494

NRS Voice Relay
1300 555 727 then use 1300 292 153

Media enquiries
0447 526 642

The Victorian Equal Opportunity and Human Rights Commission acknowledges Aboriginal and Torres Strait Islander peoples as First Australians and recognises their culture, history, diversity and deep connection to the land.

We acknowledge that the Commission is on the land of the Kulin Nation and pay our respects to Elders past and present.