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Research, reviews and investigations

The Commission has a role to identify and eliminate systemic causes of discrimination and sexual harassment, and to facilitate compliance with equal opportunity and human rights laws. It does this through researching systemic issues, reviewing organisations’ programs and practices for compliance, and conducting investigations under the Equal Opportunity Act and the Change or Suppression (Conversion) Practices Prohibition Act. These functions enable the Commission to shine a light on equal opportunity and human rights concerns, work with organisations to effect real change, and hold industries and government to account.

Investigation: Preventing sexual harassment in retail franchises

In this investigation, the Commission assessed the adequacy of Bakers Delight Holdings’ frameworks for preventing and responding to sexual harassment in its company-owned workplaces and franchise network. This investigation was not launched in response to individual instances of workplace sexual harassment occurring at Bakers Delight.

How we use our research, review and investigative functions


We conduct best practice research to build a strong evidence base for protecting and promoting human rights in Victoria.


We conduct voluntary reviews of organisational programs and practices to determine compliance with the Equal Opportunity Act and the Charter of Human Rights and Responsibilities Act.


We conduct investigations to identify and eliminate systemic discrimination, sexual harassment and change or suppression practices, and to assess compliance with the law.

Our EOA investigations policy explains how we will exercise our investigation function under the Equal Opportunity Act 2010.

Our Change or Suppression (Conversion) Practices Prohibition Act 2021 investigations policy explains how we will exercise our investigation function under this Act.

Access all Commission resources

All commission resources from 2014 onwards are available on our website. You can use the filters to search for specific topics, publication years or resource type.

If there is an earlier resource you wish to access please contact our Communications branch.

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Level 3, 204 Lygon Street Carlton Victoria 3053

General enquiries

1300 891 848

Enquiry line
1300 292 153 or (03) 9032 3583

1300 152 494

NRS Voice Relay
1300 555 727 then use 1300 292 153

Media enquiries
0447 526 642

The Victorian Equal Opportunity and Human Rights Commission acknowledges that we work on the traditional lands of the Wurundjeri people of the Kulin Nation. We also work remotely and serve communities on the lands of other Traditional Custodians.

We pay our respects to their Elders past and present.