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You’ll hear practical legal advice and stories of community response, as well as simple steps businesses and communities can take to make everyday places safer and more welcoming.</span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\"> </span></p>\n","seoTitle":"Racism in retail settings: standing up against discrimination in everyday places","seoDescription":"This episode of Know Your Rights explores how racism shows up during ordinary shopping trips, how it harms people’s wellbeing and access to services, and where to go for help. You’ll hear practical legal advice and stories of community response, as well as simple steps businesses and communities can take to make everyday places safer and more welcoming. ","seoImage":null,"image":{"altText":"","caption":null,"sourceRemote":"https://cms.humanrights.vic.gov.au/wp-content/uploads/2026/05/Retail-image-for-individual-page.png","sourceLocal":{"childImageSharp":{"gatsbyImageData":{"layout":"fullWidth","backgroundColor":"#080808","images":{"fallback":{"src":"/static/b50754b81c5d994df87e4206e8c53a0a/03bdd/Retail-image-for-individual-page.png","srcSet":"/static/b50754b81c5d994df87e4206e8c53a0a/71a5b/Retail-image-for-individual-page.png 750w,\n/static/b50754b81c5d994df87e4206e8c53a0a/03bdd/Retail-image-for-individual-page.png 1080w","sizes":"100vw"},"sources":[{"srcSet":"/static/b50754b81c5d994df87e4206e8c53a0a/e7ed6/Retail-image-for-individual-page.webp 750w,\n/static/b50754b81c5d994df87e4206e8c53a0a/a31b0/Retail-image-for-individual-page.webp 1080w","type":"image/webp","sizes":"100vw"}]},"width":1,"height":1.25}}}},"buttonLink":null,"buttonColour":"default"},"appBreadcrumb":[{"title":"Home","link":"/"},{"title":"Resources","link":"https://cms.humanrights.vic.gov.au/resources/"}],"acfSubPageNavigation":{"subNavigation":null,"pageLinks":null},"acfTableOfContents":{"tableOfContents":null},"acfFeatureModules":{"featureModulesContent":[]},"acfBodyContent":{"bodyContent":[{"__typename":"WPGraphQL_Page_Acfbodycontent_BodyContent_Wysiwyg","contentHeading":"Listen to your racism in retail settings episode here:","content":"<p><iframe loading=\"lazy\" title=\"Racism in retail settings: standing up against discrimination in everyday places\" src=\"https://omny.fm/shows/know-your-rights/racism-in-retail-settings-standing-up-against-discrimination-in-everyday-places/embed?media=audio&amp;size=wide&amp;style=cover\" width=\"100%\" height=\"180\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"></iframe></p>\n"},{"__typename":"WPGraphQL_Page_Acfbodycontent_BodyContent_Wysiwyg","contentHeading":"Episode overview ","content":"<p><span data-contrast=\"auto\">Imagine going into a shop for something small and being met with suspicious looks, being watched, having your bag checked, or being ignored while everyone else is served. For too many First Peoples, these humiliating experiences are part of regular life in retail and hospitality settings.</span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\"> </span></p>\n<p><span data-contrast=\"auto\">This episode of </span><i><span data-contrast=\"auto\">Know Your Rights</span></i><span data-contrast=\"auto\"> explores how racism shows up during ordinary shopping trips, how it harms people’s wellbeing and access to services, and where to go for help. You’ll hear practical legal advice and stories of community response, as well as simple steps businesses and communities can take to make everyday places safer and more welcoming.</span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\"> </span></p>\n<p aria-level=\"2\"><b><span data-contrast=\"auto\">Guests featured in this episode</span></b><span data-ccp-props=\"{&quot;134245418&quot;:false,&quot;134245529&quot;:false,&quot;335559738&quot;:360,&quot;335559739&quot;:80}\"> </span></p>\n<p><b><span data-contrast=\"auto\">Siobhan Doyle</span></b><span data-contrast=\"auto\"> &#8211; Principal Managing Lawyer, Civil &amp; Human Rights Practice, Victorian Aboriginal Legal Service (VALS). Siobhan explains how discrimination in retail settings is handled legally and how VALS supports clients through letters, conciliation and tribunal processes.</span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\"> </span></p>\n<p><b><span data-contrast=\"auto\">Lorena Walker</span></b><span data-contrast=\"auto\"> &#8211; Community Legal Education Project Officer, VALS. A proud Western Arrernte and Luritja woman from Mparntwe / Alice Springs, Lorena speaks from lived experience about how retail discrimination feels and how community support can help.</span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\"> </span></p>\n<p><span data-contrast=\"auto\">Know Your Rights is narrated by journalist Jedda Costa — a proud Wemba Wemba, Yorta Yorta, </span><span data-contrast=\"none\">Barapa Barapa</span><span data-contrast=\"auto\"> and Mutti Mutti woman with many years’ experience covering Indigenous stories.</span><span data-ccp-props=\"{}\"> </span></p>\n<p aria-level=\"2\"><b><span data-contrast=\"auto\">In this episode you will discover:</span></b><span data-ccp-props=\"{&quot;134245418&quot;:false,&quot;134245529&quot;:false,&quot;335559738&quot;:360,&quot;335559739&quot;:80}\"> </span></p>\n<ul>\n<li><span data-contrast=\"auto\">How retail racism shows up: being followed, unfair bag/receipt checks, refusal of service and hostile treatment.</span><span data-ccp-props=\"{&quot;134233118&quot;:false,&quot;335559685&quot;:720,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559991&quot;:360}\"> </span></li>\n<li><span data-contrast=\"auto\">The legal concept of being treated “unfavourably” because of Aboriginality and how this can form the basis for a complaint.</span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559685&quot;:720,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559991&quot;:360}\"> </span></li>\n<li><span data-contrast=\"auto\">Why recording details (time, place, description, witnesses) and keeping evidence matters.</span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559685&quot;:720,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559991&quot;:360}\"> </span></li>\n<li><span data-contrast=\"auto\">How VALS approaches cases: letters to retailers, conciliation with the Commission, VCAT as a formal option.</span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559685&quot;:720,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559991&quot;:360}\"> </span></li>\n<li><span data-contrast=\"auto\">The emotional toll of reporting and how culturally safe legal support can help.</span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559685&quot;:720,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559991&quot;:360}\"> </span></li>\n<li><span data-contrast=\"auto\">Practical steps for retailers: training, cultural awareness, signage and employing First Nations staff.</span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559685&quot;:720,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559991&quot;:360}\"> </span></li>\n<li><span data-contrast=\"auto\">Where to get help locally and how community advocacy can create change.</span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;335559685&quot;:720,&quot;335559738&quot;:0,&quot;335559739&quot;:240,&quot;335559991&quot;:360}\"> </span></li>\n</ul>\n<p><strong>Song credits:</strong></p>\n<ul>\n<li><span style=\"font-weight: 400;\">Call It Out &#8211; David Arden</span></li>\n<li><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Koori Woman &#8211; Carole Fraser &#8211; </span></span><em>Acknowledging the late Aunty Carole Fraser’s track &#8211; rest in peace pioneer and trailblazer &#8211; titled ‘Koori Woman’. We use this song with permission from family and with respect.</em></li>\n</ul>\n"},{"__typename":"WPGraphQL_Page_Acfbodycontent_BodyContent_Wysiwyg","contentHeading":"Protected attributes in Victoria under the Equal Opportunity Act (2010) ","content":"<p><span style=\"font-weight: 400;\">The following is a full list of protected attributes in Victoria under section 6 of the Equal Opportunity Act 2010: </span></p>\n<ul>\n<li><span style=\"font-weight: 400;\">age</span></li>\n<li><span style=\"font-weight: 400;\">breastfeeding</span></li>\n<li><span style=\"font-weight: 400;\">employment activity</span></li>\n<li><span style=\"font-weight: 400;\">gender identity</span></li>\n<li><span style=\"font-weight: 400;\">disability</span></li>\n<li><span style=\"font-weight: 400;\">industrial activity</span></li>\n<li><span style=\"font-weight: 400;\">lawful sexual activity</span></li>\n<li><span style=\"font-weight: 400;\">marital status</span></li>\n<li><span style=\"font-weight: 400;\">parental status or status as a carer</span></li>\n<li><span style=\"font-weight: 400;\">physical features</span></li>\n<li><span style=\"font-weight: 400;\">political belief or activity</span></li>\n<li><span style=\"font-weight: 400;\">pregnancy</span></li>\n<li><span style=\"font-weight: 400;\"> profession, </span><span style=\"font-weight: 400;\">trade or occupation</span></li>\n<li><span style=\"font-weight: 400;\">race</span></li>\n<li><span style=\"font-weight: 400;\">religious belief or activity</span></li>\n<li><span style=\"font-weight: 400;\">sex</span></li>\n<li><span style=\"font-weight: 400;\">sex characteristics</span></li>\n<li><span style=\"font-weight: 400;\">sexual orientation</span></li>\n<li><span style=\"font-weight: 400;\">an expunged homosexual conviction</span></li>\n<li><span style=\"font-weight: 400;\">a spent conviction</span></li>\n<li><span style=\"font-weight: 400;\">and personal association (whether as a relative or otherwise) with a person who is identified by reference to any of the above attributes.</span></li>\n</ul>\n"},{"__typename":"WPGraphQL_Page_Acfbodycontent_BodyContent_Wysiwyg","contentHeading":"Find out how VEOHRC can help","content":"<p><span style=\"font-weight: 400;\">Have you or someone you know experienced race discrimination? Learn how VEOHRC can support you.</span></p>\n<ul>\n<li><span style=\"font-weight: 400;\">You can get more information from the Victorian Equal Opportunity and Human Rights Commission, <a href=\"https://www.humanrights.vic.gov.au/complaints/make-a-complaint/\" target=\"_blank\" rel=\"noopener\">make a complaint or report</a></span></li>\n<li><span style=\"font-weight: 400;\">If you make a formal complaint we will take it through our conciliation process. Conciliation is an informal flexible approach to finding an outcome to a complaint</span></li>\n<li><span style=\"font-weight: 400;\">Outcomes can include an agreement to give an apology, to do cultural safety training, change policies and procedures, to keep your job or get it back, and give financial compensation</span></li>\n<li><span style=\"font-weight: 400;\">If you don&#8217;t want to make a formal complaint but want to report race discrimination, you can make an anonymous report to us through our online community reporting tool</span></li>\n<li><span style=\"font-weight: 400;\">If you think you may have experienced race discrimination you can contact the Victorian Equal Opportunity and Human Rights Commission Monday to Friday to speak with an inquiry officer on <strong>1300 292 153</strong></span></li>\n<li><span style=\"font-weight: 400;\">All our staff are specifically trained to support First Nations people when they are seeking information or making a complaint.</span></li>\n</ul>\n"}]},"acfRichContent":{"richContent":[{"__typename":"WPGraphQL_Page_Acfrichcontent_RichContent_Downloads","title":"Download the transcript here ","introduction":"","downloads":[{"download":{"title":"Transcript- Racism in retail settings &#8211; standing up against discrimination in everyday places","fileSizeFormatted":"52kB","fileTypeFormatted":"DOCX","sourceRemote":"https://cms.humanrights.vic.gov.au/wp-content/uploads/2026/05/Transcript-Racism-in-retail-settings-standing-up-against-discrimination-in-everyday-places.docx","sourceLocal":{"publicURL":"/static/748433027aa07b0d0c7bfeecf98741e9/Transcript-Racism-in-retail-settings-standing-up-against-discrimination-in-everyday-places.docx"}}}]},{"__typename":"WPGraphQL_Page_Acfrichcontent_RichContent_RelatedCaseStudies","sectionHeading":"You might also be interested in","caseStudies":[{"image":{"sourceRemote":"https://cms.humanrights.vic.gov.au/wp-content/uploads/2026/01/healthcare-podcast.png","sourceLocal":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#f8f8f8","images":{"fallback":{"src":"/static/766f3f8a184b71a24cd05e42d3fbee3b/b7a8c/healthcare-podcast.png","srcSet":"/static/766f3f8a184b71a24cd05e42d3fbee3b/0c1f8/healthcare-podcast.png 198w,\n/static/766f3f8a184b71a24cd05e42d3fbee3b/c662d/healthcare-podcast.png 395w,\n/static/766f3f8a184b71a24cd05e42d3fbee3b/b7a8c/healthcare-podcast.png 790w","sizes":"(min-width: 790px) 790px, 100vw"},"sources":[{"srcSet":"/static/766f3f8a184b71a24cd05e42d3fbee3b/5a382/healthcare-podcast.webp 198w,\n/static/766f3f8a184b71a24cd05e42d3fbee3b/24cc4/healthcare-podcast.webp 395w,\n/static/766f3f8a184b71a24cd05e42d3fbee3b/4f831/healthcare-podcast.webp 790w","type":"image/webp","sizes":"(min-width: 790px) 790px, 100vw"}]},"width":790,"height":448}}}},"title":"Your health, your rights: standing up against racism in healthcare ","introduction":"Imagine walking into a hospital or clinic, feeling unwell and vulnerable, only to be met with cold stares, dismissive tones, or outright discrimination. Instead of care and compassion, you’re faced with assumptions and barriers. This is the reality for too many Aboriginal people when seeking healthcare. In this episode, we’re sharing these experiences and exploring how you can stand up for your rights in everyday healthcare settings that should treat everyone with dignity—but too often, doesn’t.  \r\n\r\nListen now to hear stories and know your rights so you can stand up for them.","description":null,"link":{"title":"","url":"https://www.humanrights.vic.gov.au/resources/your-health-your-rights-standing-up-against-racism-in-healthcare/"}},{"image":{"sourceRemote":"https://cms.humanrights.vic.gov.au/wp-content/uploads/2026/01/justice-podcast.png","sourceLocal":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#f8f8f8","images":{"fallback":{"src":"/static/1cba3e2bfd062e1d218ef1ac50a66abb/b7a8c/justice-podcast.png","srcSet":"/static/1cba3e2bfd062e1d218ef1ac50a66abb/0c1f8/justice-podcast.png 198w,\n/static/1cba3e2bfd062e1d218ef1ac50a66abb/c662d/justice-podcast.png 395w,\n/static/1cba3e2bfd062e1d218ef1ac50a66abb/b7a8c/justice-podcast.png 790w","sizes":"(min-width: 790px) 790px, 100vw"},"sources":[{"srcSet":"/static/1cba3e2bfd062e1d218ef1ac50a66abb/5a382/justice-podcast.webp 198w,\n/static/1cba3e2bfd062e1d218ef1ac50a66abb/24cc4/justice-podcast.webp 395w,\n/static/1cba3e2bfd062e1d218ef1ac50a66abb/4f831/justice-podcast.webp 790w","type":"image/webp","sizes":"(min-width: 790px) 790px, 100vw"}]},"width":790,"height":448}}}},"title":"Racism in the criminal legal system:  standing up for justice ","introduction":"In this episode, we’re talking about the experiences of Aboriginal people in the criminal legal system, particularly the case of Gunditjmara, Dja Dja Wurrung, Wiradjuri and Yorta Yorta woman Veronica Nelson, who sadly and tragically passed away in custody in custody 2020. \r\n\r\nListen now to learn about the experiences of Aboriginal people in the criminal legal system.","description":null,"link":{"title":"","url":"https://www.humanrights.vic.gov.au/resources/racism-in-the-criminal-legal-system-standing-up-for-justice/"}},{"image":{"sourceRemote":"https://cms.humanrights.vic.gov.au/wp-content/uploads/2026/01/sport-podcast.png","sourceLocal":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#f8f8f8","images":{"fallback":{"src":"/static/8e6a8fea036d3a64fe592681c7edaba6/b7a8c/sport-podcast.png","srcSet":"/static/8e6a8fea036d3a64fe592681c7edaba6/0c1f8/sport-podcast.png 198w,\n/static/8e6a8fea036d3a64fe592681c7edaba6/c662d/sport-podcast.png 395w,\n/static/8e6a8fea036d3a64fe592681c7edaba6/b7a8c/sport-podcast.png 790w","sizes":"(min-width: 790px) 790px, 100vw"},"sources":[{"srcSet":"/static/8e6a8fea036d3a64fe592681c7edaba6/5a382/sport-podcast.webp 198w,\n/static/8e6a8fea036d3a64fe592681c7edaba6/24cc4/sport-podcast.webp 395w,\n/static/8e6a8fea036d3a64fe592681c7edaba6/4f831/sport-podcast.webp 790w","type":"image/webp","sizes":"(min-width: 790px) 790px, 100vw"}]},"width":790,"height":448}}}},"title":"Racism in sport: standing up against discrimination in sport ","introduction":"n this episode, we’re talking about Aboriginal children and teenagers’ experience of racism in community and school sports. We're exploring the experiences of young athletes, hearing from experts, and discussing the legal protections in place to ensure our children can enjoy sports free from discrimination. \r\n\r\nListen now to hear how we can make sports safe and fair for all Aboriginal children.","description":null,"link":{"title":"","url":"https://www.humanrights.vic.gov.au/resources/racism-in-sport-standing-up-against-discrimination-in-sport/"}},{"image":{"sourceRemote":"https://cms.humanrights.vic.gov.au/wp-content/uploads/2026/01/education-podcast.png","sourceLocal":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#f8f8f8","images":{"fallback":{"src":"/static/3e7317fa50716241a6fe5986a293cf82/b7a8c/education-podcast.png","srcSet":"/static/3e7317fa50716241a6fe5986a293cf82/0c1f8/education-podcast.png 198w,\n/static/3e7317fa50716241a6fe5986a293cf82/c662d/education-podcast.png 395w,\n/static/3e7317fa50716241a6fe5986a293cf82/b7a8c/education-podcast.png 790w","sizes":"(min-width: 790px) 790px, 100vw"},"sources":[{"srcSet":"/static/3e7317fa50716241a6fe5986a293cf82/5a382/education-podcast.webp 198w,\n/static/3e7317fa50716241a6fe5986a293cf82/24cc4/education-podcast.webp 395w,\n/static/3e7317fa50716241a6fe5986a293cf82/4f831/education-podcast.webp 790w","type":"image/webp","sizes":"(min-width: 790px) 790px, 100vw"}]},"width":790,"height":448}}}},"title":"Your education, your rights: standing up against discrimination in schools ","introduction":"In this episode, we’re talking about the experiences of Aboriginal students in schools across Victoria. You’ll hear powerful stories from parents, educators and advocates, and we’ll unpack the laws that protect your child’s right to equality and dignity, and how you can stand up for them.\r\n\r\nPlay now to listen, learn, and be part of creating safer, fairer schools for every Aboriginal child. ","description":null,"link":{"title":"","url":"https://www.humanrights.vic.gov.au/resources/your-education-your-rights-standing-up-against-discrimination-in-school/"}}]}]}},"parentPage":{"acfSubPageNavigation":{"subNavigation":null,"pageLinks":null}}}},"pageContext":{"id":"cGFnZToxNDI0MQ==","link":"https://cms.humanrights.vic.gov.au/resources/racism-in-retail-settings-standing-up-against-discrimination-in-everyday-places/","isFrontPage":false,"acfSubPageNavigation":{"subNavigation":null,"pageLinks":null},"childPages":{"nodes":[]},"parentUri":"/resources/","hasParentUri":true}},
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