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href=\"tel:1300292153\">1300 292 153</a> (weekdays from 10am–3pm)</p>\n<p>Email us: <a href=\"mailto:enquiries@veohrc.vic.gov.au\">enquiries@veohrc.vic.gov.au</a></p>\n<p><a href=\"https://alive5.com/Uu7Bill\">Chat with us</a> (weekdays 10am–3pm)</p>\n"}]},"acfRichContent":{"richContent":[{"__typename":"WPGraphQL_Resource_Acfrichcontent_RichContent_Downloads","title":"Downloads","introduction":"","downloads":[{"download":{"title":"Factsheet: An introduction to the complaints process","fileSizeFormatted":"122kB","fileTypeFormatted":"PDF","sourceRemote":"https://cms.humanrights.vic.gov.au/wp-content/uploads/2023/03/Resource-factsheet-complaints-an_introduction_to_the_complaints_process.pdf","sourceLocal":{"publicURL":"/static/f390b0a1501a11fa687ffcba0502bbca/Resource-factsheet-complaints-an_introduction_to_the_complaints_process.pdf"}}}]},{"__typename":"WPGraphQL_Resource_Acfrichcontent_RichContent_RelatedCaseStudies","sectionHeading":"You might also be interested in the other steps of 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