Contact officers are the first point of contact in the workplace to provide confidential and impartial information about options to resolve complaints on discrimination, sexual harassment and victimisation. This program is designed to ensure that contact officers keep up to date and deepen their practice.
This course discusses developments in equal opportunity law, common problems, and techniques to improve practice. It allows contact officers to debrief and learn from peers.
Contact officers who have previously completed a contact officer course. Contact officers are recommended to take this course every two years.
Tuesday 4 April 2023
Thursday 9 November 2023
$396 (inc. GST) per person
Key learning objectives
- explore key updates to equal opportunity law and practice, and the application to their policies and procedures
- increase confidence in performing the role
- identify challenges officers have encountered and identify solutions
- revise and enhance interview skills.
Live online via Zoom
This interactive and experiential workshop uses practical small group activities, including hypothetical case scenarios and practical role plays, to build participant capacity and confidence to provide information and support to colleagues who disclose experiences of discrimination, sexual harassment or victimisation at work.
Participants will also be introduced to a range of Commission frameworks and resources to support ongoing actions to comply with the law and create respectful workplace culture.
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We are the experts in Victoria’s Charter of Human Rights and Responsibilities (2006), the Equal Opportunity Act (2010) and the Change or Suppression (Conversion) Practices Prohibition Act (2021).
Our courses can help you and your organisation develop, adopt and drive leading practice on equal opportunity and human rights, and prevent discrimination.
View our other scheduled courses
Our human rights and equality courses are delivered face to face or live online, and offer individuals or small teams an opportunity to deepen their understanding of human rights and equal opportunity issues.