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Workplace equality: Contact officer refresher

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Contact officers are the first point of contact in the workplace to provide confidential and impartial information about options to resolve complaints on discrimination, sexual harassment and victimisation. This program is designed to ensure that contact officers keep up to date and deepen their practice.

This course discusses developments in equal opportunity law, common problems, and techniques to improve practice. It allows contact officers to debrief and learn from peers.


Contact officers who have previously completed a contact officer course. Contact officers are recommended to take this course every two years.

Tuesday 4 June 2024


Three hours

$396 (inc. GST) per person

Key learning objectives

Participants will:

  • explore key updates to equal opportunity law and practice, and the application to their policies and procedures
  • increase confidence in performing the role
  • identify challenges officers have encountered and identify solutions
  • revise and enhance interview skills.


Delivery mode
Live online via Zoom

This interactive and experiential workshop uses practical small group activities, including hypothetical case scenarios and practical role plays, to build participant capacity and confidence to provide information and support to colleagues who disclose experiences of discrimination, sexual harassment or victimisation at work.

Participants will also be introduced to a range of Commission frameworks and resources to support ongoing actions to comply with the law and create respectful workplace culture.

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Register your email to receive an alert every second month with our upcoming courses.

We are the experts in Victoria’s Charter of Human Rights and Responsibilities (2006)the Equal Opportunity Act (2010) and the Change or Suppression (Conversion) Practices Prohibition Act (2021).

Our courses can help you and your organisation develop, adopt and drive leading practice on equal opportunity and human rights, and prevent discrimination.

Young women speaking to a small circle of other people in a trainin session

Enrol now

Head to our registration form and enrol in this course today.

View our other scheduled courses

Our human rights and equality courses are delivered face to face or live online, and offer individuals or small teams an opportunity to deepen their understanding of human rights and equal opportunity issues.

View our client education programs

We also deliver tailored education programs to help you build workplace capabilities, shift behaviour and create enduring change.

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Level 3, 204 Lygon Street Carlton Victoria 3053

General enquiries

1300 891 848

Enquiry line
1300 292 153 or (03) 9032 3583

1300 152 494

NRS Voice Relay
1300 555 727 then use 1300 292 153

Media enquiries
0447 526 642

The Victorian Equal Opportunity and Human Rights Commission acknowledges that we work on the traditional lands of the Wurundjeri people of the Kulin Nation. We also work remotely and serve communities on the lands of other Traditional Custodians.

We pay our respects to their Elders past and present.