Workplace equality: contact officer refresher
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Overview
Contact officers are the first point of contact in the workplace to provide confidential and impartial information about options to resolve complaints on discrimination, sexual harassment and victimisation. This program is designed to ensure that contact officers keep up to date and deepen their practice.
This course discusses developments in equal opportunity law, common problems, and techniques to improve practice. It allows contact officers to debrief and learn from peers.
Details
Audience
Contact officers who have previously completed a contact officer course. Contact officers are recommended to take this course every two years.
Dates
Tuesday 4 April 2023
Thursday 9 November 2023
Time
10am–1pm
Length
Three hours
Cost
$396 (inc. GST) per person
Key learning objectives
Participants will:
- explore key updates to equal opportunity law and practice, and the application to their policies and procedures
- increase confidence in performing the role
- identify challenges officers have encountered and identify solutions
- revise and enhance interview skills.
Format
Delivery mode
Live online via Zoom
This interactive and experiential workshop uses practical small group activities, including hypothetical case scenarios and practical role plays, to build participant capacity and confidence to provide information and support to colleagues who disclose experiences of discrimination, sexual harassment or victimisation at work.
Participants will also be introduced to a range of Commission frameworks and resources to support ongoing actions to comply with the law and create respectful workplace culture.
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We are the experts in Victoria’s Charter of Human Rights and Responsibilities (2006), the Equal Opportunity Act (2010) and the Change or Suppression (Conversion) Practices Prohibition Act (2021).
Our courses can help you and your organisation develop, adopt and drive leading practice on equal opportunity and human rights, and prevent discrimination.
